At Samrat Mashalay, operated by Samrat Industries (Bundeli Udyam Kendra unit) ("Company", "we", "our", or "us"), we value your trust and are committed to safeguarding the privacy and personal data of our customers, wholesale dealers, farmers, and website visitors.
This Privacy Policy explains how we collect, process, store, and protect your information across our website (https://samratmashalay.com) and our official Meta WhatsApp Cloud API integration (+91 8840668950).
1. Information We Collect
We collect only the minimum necessary information required to fulfill inquiries and process factory orders:
- Commercial Contact Details: Name, phone / WhatsApp number, shop/firm name, city, state, postal code, and email address provided on our Wholesale RFQ form or Cart Drawer.
- WhatsApp Communication Data: Mobile phone number (MSISDN), profile name as displayed on WhatsApp, message content, and timestamps of customer inquiries sent to our WhatsApp number.
- Transaction & Order Details: Spice varieties selected, requested packing sizes (100g, 200g, 500g, 1kg, 25kg, 50kg), delivery preferences, and proforma billing records.
- Technical Website Data: IP address, browser type, and anonymous aggregate usage analytics to ensure website speed and security.
2. How We Use Your Information
Your data is used strictly for legitimate commercial and fulfillment purposes:
- Generating and transmitting wholesale spice quotations, price lists, and trial sample kit dispatch tracking.
- Delivering transactional WhatsApp notifications regarding purchase orders, invoices, and shipment tracking from our Orai-2 manufacturing plant.
- Verifying dealership and distributorship qualifications for exclusive territorial allocations.
- Complying with regulatory tax (GST) and food safety (FSSAI) compliance standards in India.
We pledge that we do not sell, rent, lease, or trade your phone number, email, or personal details to any third-party marketing agencies, brokers, or external advertisers. Your contact information is utilized exclusively for direct communication with Samrat Industries.
3. WhatsApp Cloud API & Data Security
Our WhatsApp integration operates via Meta’s official WhatsApp Business Cloud API and enterprise-grade Google Cloud & Firebase infrastructure:
- End-to-End & In-Transit Encryption: All communications between your device and Meta WhatsApp servers are encrypted. Webhook payloads between Meta and our server use HTTPS TLS 1.3 protocol.
- Access Controls: Customer inquiries stored in Google Cloud Firestore are restricted to authorized commercial desk staff with multi-factor authentication.
- Data Minimization: We do not collect or store sensitive financial details (such as credit card numbers or banking passwords) over WhatsApp.
4. User Rights & Opt-Out (STOP Protocol)
Every user has full control over their communication preferences:
- Opt-Out Anytime: You can stop receiving automated WhatsApp messages by replying with the keyword "STOP" or "UNSUBSCRIBE" to +91 8840668950.
- Right to Access & Correction: You may request a summary of the personal contact details we maintain for your commercial account.
- Right to Deletion (Erasure): You can request complete deletion of your customer record from our database by emailing customercare@samratmashalay.com.
5. Cookies & Local Storage
Our website uses lightweight browser LocalStorage solely to maintain your pending order cart items across page refreshes. We do not use third-party tracking cookies or behavioral advertising networks.
6. Changes to This Privacy Policy
We may update this policy periodically to reflect updates in our manufacturing operations or Meta platform guidelines. The revised date will always be visible at the top of this document.
7. Grievance Redressal & Data Protection Contact
If you have any questions or concerns regarding our privacy practices or wish to submit a data erasure request, please contact our Data Protection Officer:
- Company: Samrat Industries (Bundeli Udyam Kendra unit)
- Factory: F-69 Industrial Area, Kalpi Road, UPSIDA, Orai-2, Jalaun (UP) – 285001
- Phone / WhatsApp: +91 8840668950
- Email: customercare@samratmashalay.com